Do you know what donors want? More importantly, are you giving them what they want? When you do, they're more likely to give again and give more when they do. Research tells us that donors want three very specific things. They aren't especially hard to do, yet most nonprofits don't. At least not very well. The first thing donors want is to be acknowledged: promptly, personally, and in a personalized way. This post explores what that means and how can you do it better. (read more)

Are your thank you letters personalized, personal, or both? Putting your donor's name in the letter and referring to the gift amount? That's personalization. Thanking your donor for something specific that they did? That's personal. This post will give you a few examples of how I made some thank you letters personal. Then I'll share some ways you can make your own thank you letters more personal, too. (read more)

Does your nonprofit want to raise more money this year? If so, now is a great time to start. Make a New Year's Resolution to improve your donor retention rate. Because when you keep more donors, you can raise more money. While that's a simple concept, it's not easy to do. But it doesn't have to be hard, either. This is the first in a series of posts to help you improve donor retention. Because when you do, you'll raise more money for your nonprofit this year - and every year. (read more)